kc11's Privacy Policy

1.1 Registration and Identity Verification Information

When you open an account at kc11, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — individuals under 21 years of age cannot register)
• Email address and mobile number
• Copy of national identity card or passport (for KYC verification)
• Bank account or mobile banking information (bKash, Nagad, Rocket, Upay)

1.2 Automatically Collected Information

When you use our website, our servers automatically log certain information:

• IP address and device type
• Browser and operating system information
• Pages visited and time spent on each page
• Cookies and session data
• Referral URL (where you came from before arriving at our site)

1.3 Transaction and Gaming Activity Information

Records of your gaming and financial activity on our platform are maintained, which include:

• Deposit and withdrawal history
• Records of bets, wins, losses, and bonus usage
• Preferred games and playing patterns
• Account login dates, times, and duration

2.1 Service Operation and Improvement

kc11 uses your information for the following purposes:

• Creating, managing, and securing accounts
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Providing customer support (via live chat and email)
• Improving platform performance and user experience

2.2 Regulatory and Legal Compliance

Your identity information is verified to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. This information is also used to prevent fraud, detect suspicious activity, and ensure responsible gaming.

2.3 Communication and Marketing

With your consent, we may notify you about the following:

• New promotions and bonus offers
• New games and features added to the platform
• Important account or security-related updates

You may opt out of marketing communications at any time.

3.1 Sharing Information with Third Parties

kc11 never sells your personal information. However, information may be shared with trusted third parties in certain circumstances:

• Payment processors: Authorized payment gateways such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions.
• Technology partners: Service providers that assist in operating the platform, who are required to comply with our privacy policy.
• Legal authorities: Information may be provided to relevant authorities in cases of legal orders or investigations.

3.2 What We Never Do

We never do the following:

• Sell your information to advertisers or unauthorized third parties
• Use your information for marketing activities without your consent
• Share your personal or financial information with any unnecessary party

4.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. kc11 uses cookies for the following reasons:

• Essential cookies: Required for site navigation, login sessions, and security.
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To understand which parts of the site are used most, which helps us improve our services.

4.2 Managing Cookies

You can manage cookies by going into your browser's settings. Keep in mind, however, that disabling certain cookies may limit some functionality of the platform.

5.1 Technical Security

kc11 uses industry-standard security technologies to keep your information protected:

• SSL/TLS encryption: All data transmitted between your browser and our servers is sent in encrypted form.
• Data encryption: Sensitive information stored on our systems (passwords, financial data) is kept in encrypted form.
• Firewall and intrusion detection: Active monitoring systems to prevent unauthorized access.
• Regular security audits: Audits are conducted regularly to identify system vulnerabilities.

5.2 Your Role in Account Security

You also need to stay vigilant to ensure the security of your account:

• Use a strong and unique password and do not share it with anyone.
• Log out after logging in on a public or shared device.
• Report any suspicious activity to us immediately.
• Keep your email and mobile number up to date at all times.

6.1 How Long Information Is Kept

We retain your information for as long as your account is active. Even after an account is closed, some information is kept for a specified period due to legal and regulatory requirements:

• Financial transaction records and KYC information: at least five years after account closure.
• Gaming activity logs: for a period determined by requirements.
• Customer support communications: up to three years.

After the specified period, information is securely deleted or anonymized.

7.1 Your Rights Regarding Your Information

As a user of kc11, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to opt out of marketing: You may request to stop receiving promotional communications at any time.
• Right to close your account: You may request to close your account and have your information deleted (subject to legal obligations).

7.2 How to Exercise Your Rights

To exercise any of your rights, email us at [email protected] or contact us via our 24/7 live chat. We will process your request as quickly as possible.

8.1 Age Restriction Policy

kc11 is strictly not intended for anyone under the age of 21. We do not knowingly collect any information from minors. Age is verified at the time of registration, and identity document verification is mandatory during the KYC process.

If we are informed that a minor has created an account, we will immediately close that account and delete the associated information.

9.1 Notifying You of Updates

We may update this privacy policy from time to time. If significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• You will be informed when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

If you continue to use the platform after the changes, you will be considered to have accepted the updated policy.