kc11 Terms and Conditions

These terms and conditions ("Terms") apply to the kc11 platform and all services operated under it. By using the kc11 website or creating an account, you are considered to have fully agreed to these Terms.

These Terms form a legally binding agreement between kc11 ("we", "platform") and the user ("you", "member"). If any user disagrees with any part of these Terms, they are requested to stop using the platform immediately.

1.1 Scope of Services

The kc11 platform provides the following services for Bangladeshi players:

• Online slot games and casino games
• Cricket betting and sportsbook services
• Live casino (live dealer games)
• Fishing games and arcade section
• Vivo live gaming
• Bonuses and promotional offers
• VIP loyalty program

1.2 Applicable Law

These Terms shall be interpreted and applied in accordance with applicable law. Users are responsible for ensuring that participating in online gaming activities is lawful in their area of residence.

The following eligibility conditions must be met to participate on the kc11 platform:

• Age: You must be at least 21 (twenty-one) years old. Use of this platform by anyone under 21 is strictly prohibited.
• Mental capacity: You must use the platform in a state of full mental capacity and sound judgment.
• Single account: Each individual may create and operate only one account.
• Personal use: The account must be used solely for personal and recreational purposes.

Minors are completely prohibited from creating accounts or participating in gaming. In the event of a violation of this rule, the relevant account will be closed immediately and deposited funds may be forfeited.

To create a valid account on kc11, you must provide accurate and complete information. kc11 reserves the right to close an account registered with false or incomplete information.

3.1 Registration Information

The following information must be provided at the time of registration:

• Full name (as per national identity card)
• Active mobile number
• Email address (where applicable)
• Date of birth
• Preferred username and password

3.2 Accuracy of Information

The user is fully responsible for the accuracy of all information provided. kc11 must be informed immediately of any changes to personal information. To change name or identity-related information on the account, you must contact the support team.

3.3 Prohibition on Multiple Accounts

Creating more than one account under the same person's name is strictly prohibited. Attempts to create multiple accounts using the same device, IP address, or payment method will be treated as fraud and all associated accounts will be closed.

Maintaining the security of your account is your own responsibility. Strictly follow the points below:

• Keep your password completely confidential and do not share it with anyone.
• Use a strong password — combining uppercase letters, lowercase letters, numbers, and special characters.
• Avoid accessing your account from public or shared devices.
• Always log out after using your account.
• If you notice any suspicious activity, notify the support team immediately.

kc11 will never ask for your password or complete payment details via email or live chat. Treat any such request as fraudulent.

kc11 allows transactions through the country's popular mobile banking and bank transfer methods for the convenience of Bangladeshi users.

5.1 Supported Payment Methods

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

5.2 Deposit Limits

The minimum deposit amount for each payment method is ৳200 (two hundred taka). The maximum deposit limit is determined by the payment method and account type.

5.3 Withdrawal Limits and Timeframe

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawal requests are generally processed within 10 to 45 minutes. However, additional time may be required if identity verification or a security review is needed.

5.4 Withdrawal Terms

• Withdrawn funds will be returned only to the payment method used for the deposit.
• The specified wagering conditions must be met before withdrawing bonus funds.
• Withdrawals may be held until identity verification is complete.
• In the case of suspicious activity, withdrawals will be suspended and an investigation will be conducted.

kc11 offers various bonuses and promotional offers from time to time. The following terms and conditions apply when using these benefits.

6.1 Welcome Bonus

New members can receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example: a deposit of ৳1,000 will earn a ৳1,200 bonus, giving a total balance of ৳2,200. Or a deposit of ৳26,000 will earn a maximum bonus of ৳15,000, giving a total balance of ৳41,000.

6.2 Wagering Requirements

A 15x (fifteen times) wagering requirement applies to all bonuses. This means the bonus amount multiplied by 15 must be wagered before a withdrawal can be made. The wagering requirement must be completed within the specified time limit.

6.3 General Bonus Terms

• Each bonus offer may be used only once.
• If there is suspicion of fraud or misuse in bonus activity, the bonus will be cancelled.
• If the same bonus is claimed from multiple accounts, all accounts will be closed.
• The wagering contribution of bonus funds may vary for specific games or game types.
• The bonus applies only to funds deposited via bKash, Nagad, Rocket, or Upay.

6.4 VIP Cashback

kc11 has five VIP levels, and weekly cashback is provided at each level:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.5% weekly cashback
• Gold: up to 0.7% weekly cashback
• Platinum: up to 1.0% weekly cashback
• Diamond: up to 1.2% weekly cashback

You can advance to higher VIP levels through consistent active participation. VIP cashback is subject to its own terms and conditions.

The following rules have been established to ensure fair and transparent gaming on the kc11 platform:

7.1 Fair Play Policy

All games on kc11 are conducted fairly, transparently, and impartially. Game outcomes are determined through Random Number Generator (RNG) technology, which is free from external interference. Software from reputable game providers including Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, and others is used.

7.2 Technical Errors

If a game result is abnormal due to a technical error, kc11 reserves the right to void that game and refund the wagered amount. kc11 is not obligated to pay winnings derived from an erroneous result.

7.3 Sports Betting

kc11's own odds and rules apply to betting on cricket and other sports. In the event of a match cancellation, abandonment, or postponement, the established policy will be followed for the relevant bets.

7.4 Gaming Limits

To encourage responsible gaming, kc11 gives users the ability to set their own deposit limits, betting limits, and time limits. Changes to these limits after they take effect may require a specific processing period.

The following activities are strictly prohibited on the kc11 platform. In the event of a violation of these prohibitions, the account may be closed and winnings may be forfeited:

• Creating multiple accounts to abuse bonuses.
• Playing games using automated software, bots, or scripts.
• Attempting to access another user's account without permission.
• Attempting to hack or manipulate game software.
• Harassing other users or using inappropriate language.
• Using the platform for the purpose of money laundering.
• Conducting gaming activity on behalf of minors.
• Conducting fraudulent activities in the name of kc11.
• Attempting to influence game outcomes through cheating.

9.1 kc11's Authority

kc11 reserves the right to suspend or permanently close any account without prior notice under the following circumstances:

• Any violation of these terms and conditions.
• Providing false information or identity fraud.
• Evidence of cheating or unauthorized activity.
• Failure to provide documents requested for identity verification.
• Extended inactivity (generally more than 12 months).
• Court order or request from a legal authority.

9.2 Closure at the User's Request

Any user may request to close their account at any time. If any active bonus terms and conditions have not been fulfilled before the account is closed, the bonus will be cancelled. If a valid balance remains, the withdrawal process will be completed.

9.3 Self-Exclusion

To protect themselves from gaming addiction, any member may voluntarily suspend their account for a set period or permanently. Once this request takes effect, it cannot be withdrawn before the specified period has ended.

kc11 accepts no liability in the following cases:

• Game losses due to internet disconnection or technical errors.
• Losses caused by third-party software or network issues.
• Transaction or gaming losses caused by the user's own negligence.
• Account-related issues arising from the provision of incorrect information.
• Indirect or incidental losses resulting from participation in gaming.

The kc11 platform uses advanced technical security and SSL encryption; however, no digital platform can guarantee it is 100% free from errors.

kc11 gives the highest importance to protecting users' personal information. Details on how data is collected, stored and used can be found on our Privacy Policy page.

11.1 Purpose of Data Use

Collected data is used for the following purposes:

• Account management and identity verification.
• Transaction processing and ensuring security.
• Providing customer service.
• Meeting applicable legal obligations.
• Improving platform quality.

11.2 Sharing Data with Third Parties

Except where required by legal obligations or for payment processing, kc11 does not sell or transfer users' personal information to any third party.

kc11 reserves the right to change, amend or update these terms and conditions at any time. Users will be notified of significant changes where possible.

Continuing to use the platform after changes to the terms and conditions have been made will be considered as agreement to the new terms. It is therefore recommended that you review this page regularly.

12.1 Contact and Support

If you have any questions or points of confusion regarding these terms and conditions, please contact our support team:

For more information, please visit our FAQ page and Responsible Gaming page.